Terms of Service

1. Agreement

By creating an account or using DojoOS ("Service"), operated by DojoOS ("we", "us"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Your account

You must provide accurate information and are responsible for safeguarding your credentials and for all activity under your account. You must be at least 18 years old to create an owner account on behalf of a gym or studio.

3. Acceptable use

You agree not to misuse the Service, including: violating laws, infringing intellectual property, uploading malware, attempting to access other tenants' data, reselling the Service, or sending unsolicited communications through it.

4. Your data

You retain ownership of all data you and your members upload ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide the Service. You are responsible for the accuracy of Customer Data and for obtaining any consents required to upload it (including data about minors and emergency contacts).

5. Subscriptions and fees

New gym accounts include a 14-day free trial. We may require a payment method to start the trial; you will not be charged until the trial ends and you can cancel any time before then. Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice; changes take effect on your next renewal.

If your subscription becomes past due, we will email account owners and may temporarily restrict access to portions of the Service after a reasonable grace period. Owners can always reach the billing page to update payment.

6. Third-party services

The Service integrates with third parties (payment processors, email providers, authentication providers). Your use of those services is governed by their own terms. We are not responsible for third-party services.

7. Payment processing & member transactions

DojoOS is not the merchant of record for payments collected from your members. When you connect a Stripe account, you (the gym) own that account, charges are processed directly on your account, and funds settle directly to your bank. DojoOS never holds member funds.

As the merchant of record for your members, you are solely responsible for: pricing, refunds, chargebacks and disputes, sales tax / VAT collection and remittance, 1099-K and other tax filings, customer support for billing inquiries, and compliance with Stripe's Connected Account Agreement and applicable law. DojoOS may charge a per-transaction platform fee disclosed in your plan; standard Stripe processing fees are charged separately by Stripe.

If a member believes a charge is unauthorized or incorrect, they should contact the gym that processed the charge first. DojoOS is not party to the underlying transaction and cannot issue refunds on the gym's behalf.

7a. Email communications

By using the Service, you consent to receive transactional emails necessary to operate your account (welcome, trial reminders, receipts, payment-failure notices, security alerts). These cannot be disabled while your account is active. Marketing emails are opt-in and can be turned off at any time from your profile or via the unsubscribe link in any marketing message.

When DojoOS sends emails on behalf of a gym to its members, the gym's name appears in the From and the gym's contact email is set as Reply-To. Gyms are responsible for the content and lawfulness of communications they trigger through the Service.

7b. Service availability

We aim for high availability but do not guarantee uninterrupted access. The Service may be unavailable during planned maintenance, third-party outages, or events outside our reasonable control. We do not currently offer a contractual uptime SLA; enterprise SLAs may be agreed in writing.

8. Termination

You may cancel at any time from your account settings. We may suspend or terminate access for breach of these terms or to comply with law. On termination, you may export your data for a reasonable period before deletion.

9. Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising from or related to the Service shall not exceed the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Changes

We may update these terms; material changes will be communicated by email or in-app notice. Continued use after changes take effect constitutes acceptance.

11a. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes will be brought in the state or federal courts located in Delaware, except where applicable law gives you the right to bring a claim in your local jurisdiction.

12. End users (gym members)

If you are a member of a gym, studio, or school that uses DojoOS, by creating a member account, signing up through a gym's signup link, or using the member portal, you agree to these Terms and our Privacy Policy as they apply to your use of the Service. The agreement between you and your gym (waivers, membership terms, fees, refunds) is separate; for those matters, contact your gym directly.

13. Contact

Questions? Contact us or email legal@dojoos.io.